SHIP'S MANIFEST
 The requested data is mandatory for the proper functioning of customs, port and border procedure!

IDENTITY DOCUMENTS
Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

A-ROSA LUGGAGE TAGS
Please complete the A-ROSA luggage tags and attach them to your luggage.

CASH
The on-board currency is Euro. During the trip, use your cabin card as your own credit card. At the end of the journey you can pay your final account in cash, with EC card (except Douro) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or EC/Maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be billed to your cabin account.

PERSONAL ITEMS

Please remember - if needed - to bring a sufficient supply of medicine and possibly a second pair of glasses, insect repellent and sunscreen.

The indication of the requested data is mandatory for the proper functioning of customs, port and border procedure! We kindly ask foreign citizens to inform themselves about valid entry requirements at their consulate. Please enter your data online at least 4 weeks prior to departure at www.a-rosa.de/manifest. This data will be passed on to the ship and the authorities of the ports of call.

Please make sure to bring a identity document (identity card or passport), which are valid in the period during the trip. We recommend that you also carry a photocopy of your identity papers in your luggage.

Citizens of other countries should contact their relevant consulates about any visas or other entry documents that may be required.

The on-board currency is the euro. During the cruise, you will be given your own on-board credit card to use, which also serves as your key card for your cabin. At the end of the cruise, you can choose to pay your final account either in cash (Euro) or with the following credit cards: American Express, Mastercard or Visa. For technical reasons, it is unfortunately not possible to pay by Maestro/EC card, debit card or travellers‘ cheques.

English excursions are only bookable on board. We arrange the excursions, but they are implemented by the local agencies, which are the excursion organisers, and thus also your contractual partners.

The global energy crisis triggered by the Ukraine war and the global economic situation have led to a considerable increase in fuel prices. For this reason, A-ROSA Flussschiff GmbH reserves the right to reassess for each month of departure whether the increased fuel prices are to be passed on to the guests on a pro rata basis on the basis of its General Terms and Conditions (§5) from 01.04.2023 (with the exception of Douro cruises). Whether a surcharge has to be levied is determined in a rolling procedure about seven weeks before the first departure of the month in question. The basis for this is the current diesel purchase price. A-ROSA bears the additional costs alone up to the value of the calculation of the catalogue price; only when this is exceeded is the fuel surcharge levied. If the energy market calms down and diesel prices fall as a result, no surcharge will be levied.
Children aged 1-15 are exempt from the additional fuel surcharge

There is no transaction fee when paying by credit card. 

The A-ROSA ships do not have wheelchair-accessible cabins and there are no passenger lifts on board other than the A-ROSA ALVA. The A-ROSA ALVA has an elevator between deck 1 and deck 3 and the A-ROSA SENA between deck 1 and deck 4, but the sun deck can only be reached by stairs, which can result in restrictions.

Our Rhine ships (A-ROSA AQUA, A-ROSA SILVA, A-ROSA FLORA) and the A-ROSA VIVA offer two cabins with connecting doors on each deck, which are well suited for families with children. On A-ROSA SENA we will have 20 cabins with interconnecting doors on deck 3. We can also recommend our family cabins on board the A-ROSA FLORA, which accommodate up to 2 adults and 2 children. On A-ROSA SENA, the family cabins can be accommodated up to 2 adults and 3 children.

We attach great importance to your physical well-being and want to meet your needs in the best way possible. Please contact the tour operator with whom you booked your A-ROSA cruise and inform them of your intolerance prior to your cruise.  In addition, please contact the reception after your arrival to make an appointment with the chef in order to accommodate your individual needs. We can then assure that you are only offered food that you can enjoy carefree.

You may bring your mobility aid on board, please notify the A-ROSA Service Center prior to your departure and send them all the information about the size and weight of the wheelchair or your mobility aid to service@a-rosa.de. Please wait for their approval. A rental of wheelchairs is not possible on board. elevators between the cabin decks are only available on board of A-ROSA ALVA and A-ROSA SENA.

Travelers are not permitted to bring weapons and ammunition or explosive/flammable substances onto the river cruise ships. This includes flat irons, candles and heaters. Likewise, the transportation of medical devices, which do not meet the technical requirements and the carrying of drugs, is prohibited. If this provision is violated, passengers can be excluded from further transportation without any compensation.

Special vaccinations are not required. Children should have the age appropriate vaccinations according to immunisation schedule. Tetanus / Polio / Diphtheria: If the vaccination is older than 10 years, a booster injection is recommended. This also applies to hepatitis A vaccination. Please also think of an effective protection for the prevention and treatment of insect bites (especially in the Danube Delta) and a sunscreen with a high SPF.

Medical oxygen containers may not exceed a total amount of 60 litres and is permitted only after the containers are registered prior to the cruise. Please send us the technical sheet of the device or the oxygen cylinders in advance to service@a-rosa.de. Important: Please wait for our confirmation and the authorisation of the medical device. A rental of breathing apparatuses is not possible on board. Medical devices that do not meet the technical requirements or the safety regulations of the ship are not allowed on board.

If you have booked the "Premium all inclusive" rate, you will find your cabin number already on your booking confirmation and later on your travel documents. If you have booked the "Basic" rate, you will receive your cabin number during check-in on board.

Please attach the A-ROSA luggage tag to your suitcase before your departure. In addition, we recommend that you never leave your luggage unattended.

For further safety and luggage regulations for arrivals and departures by plane, please refer to the arrival brochure, which you will receive with your travel documents.

Check-in time and accessing your cabin on embarkation day:

For Danube cruises from Engelhartszell/Passau and cruises on the Rhine, Rhône and Seine at 14:00.
For Danube cruises from Vienna at 15:00 at the berth no. 1
For Douro cruises at 15:00.

A-ROSA suite guests have the opportunity to check in at any time after 12:00.

Please be on board no later than one hour before the departure of the ship. Please also have your travel documents and vouchers ready for check-in. You will find your personal on board credit card in your cabin, which also functions as as the key card to your cabin.

Your cabin will be available on the day of departure until 09:00. You can stay on board until the transfer leaves; individually departing guests are asked to leave the ship no later than 09:30.

Of course, you can program wake-up calls into your cabin telephone. You will find the description on the back of the “On-Board A-Z”-Brochure. You can also place orders for alarm calls at Reception

You are welcome to bring your own bedding. Please contact the A-ROSA Service Center prior to the departure if you wish to do so in order to inform the ship’s management. On most ships, there is also hypoallergenic bedding available, if this is required, please also contact the A-ROSA Service Center by e-mail: service@a-rosa.de

Yes, there are baby beds available on board the A-ROSA cruise ships. To ensure availability, please contact the tour operator with whom you booked to make the request. 

You may order a cabin greeting up to 14 days prior to departure via the A-ROSA Service Center. Please also include your greeting card in a fully addressed envelope. The form "Cabin Greetings" can be found here.

You can choose from the following cabin greetings:

Champagne
Sparkling wine
White wine / red wine
A-ROSA bouquet of flowers
Fruit basket
Truffle-harmony
Birthday or anniversary cake
On-board credit (min. € 20)

On the sun deck you will find deck chairs and a sun canopy. In the interest of all passengers, please do not reserve deck chairs. Wool blankets for cooler weather on deck can be found in your cabin.

Our “Premium all inclusive” guests will find bathrobes in their cabin upon arrival. “Basic” guests may receive bathrobes upon request from your cabin stewardess or at the reception.

At the moment we do not offer any dedicated golf cruises. However, there is the possibility to book green fees for our partner golf clubs and taxi transfers at the reception on board. We do not have the up-to-date prices available, as the fees have to be paid by the guest locally.

The ships of the A-ROSA fleet are equipped with a modern GSM telephone system which enables you to make phone calls worldwide via direct dialing. If you would like to make a long-distance call, please proceed as follows: dial the country code, then the local code, then the phone number. Between dialing and the first ring, there is a charge-free pause of up to 30 seconds’ duration, after which call charging starts automatically, even if the call is not answered. You can find information on the valid fees at the reception or in the on-board ABC in your cabin. GSM telephone: The respective call number of your ship is stated on your key card

On the A-ROSA ships A-ROSA AQUA and VIVA, the indoor and outdoor bar is located on deck 3, as well as the café & lounge bar. The A-ROSA ships A- ROSA DONNA has a café-bar and a lounge bar on deck 3. The A-ROSA ALVA has its lounge bar on deck 3. The A-ROSA FLORA, SILVA and STELLA have a lounge bar on deck 2. The A-ROSA SENA has a bar on deck 4. The outside bar is located on the sundeck. The current opening times can be found in the daily programme in your cabin.

A small library with international books is located near the reception. A selection of board games is held at the reception desk or in the Day Lounge.

On selected routes and for certain dates A-ROSA p provides childcare for families. On A-ROSA SENA we will have a dedicated kids club throughout the year with program for kids from 4-15 years. Please contact the A-ROSA Service Center if you would like to receive further information: +49 (0) 381-202 6020 / service@a-rosa.de

Just like the entire ship, your cabin also has air conditioning. The cabin temperature can be individually adjusted. When you open the balcony door, the air circulation unit is automatically switched off.

Only the suites of the A-ROSA SILVA, FLORA and SENA have a minibar.

Laundry bags and order slips for our laundry service are located in the wardrobe. Payment is made via your on-board account

To provide protection from insects, there is a fly screen in the form of a roller blind on the outside of the balcony door. Please take care when operating the blind and exert force evenly to avoid jamming the blind. The locking mechanism is located at the bottom.

The cabins on the A-ROSA ships, except for the suites, have no mini-bar. For storing refrigerated medication, please contact the reception. The employees will store your medicines properly. The reception is open 24/7, so you have access to your medicines at any time.

On board the A-ROSA ships, you have the option to connect to the Internet using our Wi-Fi. For more information on availability, conditions of use and the incurred costs, please ask at the reception. "Premium all inclusive" guests may use the Internet connection free-of-charge in accordance with the conditions of use.

Yes, the water on board is of drinking quality.

Loudspeaker announcements can be heard on deck and in the cabins (via on-board TV) and are mainly made prior to shore excursions and important events and for special points of interest along the river.

On all Danube Delta routes, a doctor is on board. On all other routes, a medical supply is ensured by the infrastructure of the area in case of emergency.

Bikes can be rented free of charge at certain times and in certain destinations where no bike excursions are offered during this time. In addition, guided bike excursions can still be booked on board. For more information please contact the reception on board.

Unfortunately, money exchange is not possible on board. However, bureau de change can be found in the direct vicinity of most of our docking locations.

Unfortunately, it is not possible to take your own bicycles on the cruise. However, you may take part in our A-ROSA biking excursions. (depending on availability).For more information on the biking excursions, please contact our SPA department or the reception. They will also inform you about the bike hire fee.

Animals are not permitted on board the A-ROSA vessels.

The windows and balcony doors of the suites, the cabins with Juliette balconies and the balcony cabins of A-ROSA SENA can be opened, all other cabins do not feature a window which can be opened. However, all cabins have windows and are therefore outside cabins. The A-ROSA ALVA has cabins with lower able panorama windows on deck 2 or deck 3.

Incoming calls will be put through to your cabin by Reception. The normal roaming charges for outgoing or incoming calls from your cabin will be automatically charged to your on-board account.

On board and during the shore excursions, you can wear what you like. The dress code is comfortable and casual. Please remember to bring warmer clothes for the evenings out on deck. For the shore excursions, we recommend you bring sturdy shoes. In the restaurants, swimwear or shorts are not appropriate for dinner.

A-ROSA has eight ships which are dedicated to the international market: A-ROSA DONNA, FLORA, SILVA, STELLA, VIVA, AQUA, ALVA and SENA. Here, guests are mostly from Germany, Great Britain, Italy, Spain, Israel and the United States. The on-board language on these ships is English and German. 

A heated whirlpool can be found on the ships A-ROSA AQUA, and VIVA in the SPA outdoor area on deck 3. On board all other ships, a heated pool can be found on the sun deck. You can find bath towels in your cabin.

In the EU, you can leave the ship as soon as we dock. In non-EU countries, you can only leave the ship after permission is granted by the local authorities. In your own interest, we request that you are back on board no later than 30 minutes before we cast off. The docking times may change at short notice. Please pay attention to announcements and information in the daily programme. Please always pick up your shore pass at the reception before leaving the ship and return it to the reception once you are back on board. We can only then ensure that all guests are back on board.

FullBoardPlus includes an embarkation snack, an extensive breakfast, lunch buffet and dinner buffet and a tea and coffee hour. Many cruises also include seasonal extras such as sandwiches or midnight snacks.

A-ROSA DINING is a served dinner on all trips longer than 5 nights (additional charge), which is offered on several evenings during the trip. Until lunchtime the menu sequence must be set, and the tables be reserved. It is also possible to make dinner reservations for larger groups. The menu sequence varies locally, seasonally and according to conditions on board and will be published on the evening before.

The ship is equipped with an up-to-date vacuum toilet system and a biological waste processing system. Do not throw any items (including feminine hygiene articles) into the toilet, as this can lead to the failure of the entire system.

The SPA-ROSA is the spa area on the A-ROSA ships. You can find fitness equipment, massage rooms and a relaxation area as well as the following saunas:

A- ROSA DONNA: Bio and Finnish sauna

A-ROSA STELLA: Steam and Finnish sauna

A-ROSA AQUA FLORA/ SILVA/ VIVA: Adjustable samarium

A-ROSA ALVA: Sauna

A-ROSA SENA: Finnish sauna

In case of loss, please notify the reception immediately.

You will find all information about the TV channels in your cabin. TV reception is via satellite. During passage through locks and on certain sections of the route, reception may be impaired. There are some international TV channels available.

A-ROSA AQUA, A-ROSA VIVA and the A-ROSA SILVA offer two cabins with connecting doors on each deck, which are well suited for families with children. A-ROSA SENA offers 20 cabins on deck 3 with interconnecting doors. There are also two family cabins on board the A-ROSA FLORA, which accommodate up to 2 adults and 2 children. On A-ROSA SENA we offer 10 family cabins on deck 1, which accommodate up to 2 adults and 3 children.

Our top rate "A-ROSA Premium all inclusive" leaves nothing to be desired, as many services are already included. Some additional services on board are charged extra though. These include shore excursions, spa treatments, purchases in the on board shop, À-la-carte-Meals and laundry service. In addition, fine wines, champagne and other premium beverages are offered at an additional cost.

The on-board voltage is 220 V/ 50 Hz switchable 220/110 V socket for electric shavers and toothbrushes located in the bathroom, the voltage is not suitable for other electrical devices. In the cabin there are also several outlets (220 V), which can be used.

“Premium all inclusive” customers who book a junior or balcony suite can expect the following additional services free of charge:

• Check-in and personal welcome on board as early as 12:00

• Chilled welcome champagne

• Suite cocktail with the ship’s officers

• Room service (07:00 - 22:00) & free use of the mini-bar

• Fresh flowers and small fruit basket that are replenished daily

• Additional cabin items and high-quality brand-name toiletries

• Laundry and ironing service and butler service

The on-board currency is Euro. During the trip, use your cabin card as your own credit card. At the end of the journey you can pay your final account in cash, with EC card (except Douro) or with the following credit cards: MasterCard, VISA, American Express. When paying by credit card or EC/Maestro card, you will need your PIN code. Please make sure that you have your personal PIN code with you. The booking of shore excursions will be billed to your cabin account.

All important information and instructions are given in the A-ROSA Journal, which you will find in your cabin on the preceding evening.

If you are satisfied with our staff, our employees appreciate a tip in recognition of good service. The distribution and amount of gratuities is of course at your discretion. A gratuities box for the entire crew will be available at Reception at the end of the cruise.

Naturally you can also give gratuities to individual members of staff at any time; this can also be done through your on-board account

The reception is open around the clock and is pleased to assist you with any questions or requests.

Your cabin is modern equipped with the following facilities: shower, vacuum toilet, telephone, hair dryer, towels, satellite TV, safety deposit box with individually adjustable numerical combination and individually controlled air conditioning. All cabins are non-smoking cabins.

In case of emergency, the life jackets can be found in the closet of every cabin.

There is a small shop on board all A-ROSA cruise ships. There you will find a selection from our exclusive A-ROSA collection: films, cosmetics, everyday commodities and souvenirs. The opening hours can be found in the daily programme.

On board our ships we only provide feather and down duvets and pillows for you.

You will find the planned route in the catalogue, the specifications are subject to changes. Due to high and low water, maintenance and traffic-related delays upon water gates and bridges the timetable can vary. In rare cases of severe high and low water or act of nature it can happen, that a section will be travelled by bus or train and in individual cases an overnight stay at a hotel is necessary.

In some cities the port authorities assign several ships the same berth because of the high traffic density. In these cases the ships berth side by side and the clear view from your cabin can be affected. Unfortunately A-ROSA has no influence.

Postcards and letters can be handed in at the reception. The mail will be sent from the next port or at the end of the cruise at the latest.

If you have forgotten personal belongings on board, please contact the A-ROSA Service Center in writing by email: service@a-rosa.de. It is important to send us a detailed description of the lost object, the date of travel, cruise ship and your cabin. The A-ROSA Service Center will contact you shortly.